Privacy Policy

At Optimum Space Services, LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or request our cleaning services.

1. Information We Collect

Information You Provide Directly

When you request a quote or contact us through our website, we collect only the information necessary to provide you with our services:

• Contact Information: Name, email address, phone number
• Service Details: Property location, square footage, type of service needed, preferred schedule
• Business Information: Company name (if applicable), property type

Information Collected Automatically

We do not use tracking cookies, analytics, or invasive scripts by default. Our website is designed to respect your privacy. We may collect basic server logs for security purposes, including:

• IP address (for security and fraud prevention)
• Browser type and version
• Pages visited and time spent on site
• Referring website address

2. How We Use Your Information

We use the information you provide solely for the following purposes:

• Service Delivery: To provide quotes, schedule walkthroughs, and deliver cleaning services
• Communication: To respond to your inquiries and communicate about your service
• Business Operations: To improve our services, maintain records, and fulfill legal obligations
• Safety & Security: To protect against fraud, unauthorized access, and ensure workplace safety

We do not:

• Sell, rent, or share your personal information with third parties for marketing purposes
• Use your information for purposes other than those stated in this policy
• Send unsolicited marketing emails or communications

3. Third-Party Services

Jobber Quote Request Form

When you click "Request a Quote" on our website, you are directed to a form hosted by Jobber, our business management software provider. Jobber collects and processes the information you submit according to their own privacy policy.

By submitting a quote request through Jobber, you acknowledge that:

• Your information will be securely transmitted to and stored by Jobber
• Jobber's privacy practices are governed by their privacy policy (available at getjobber.com/privacy)
• We use Jobber solely to manage customer relationships and service delivery

Email and Phone Communications

When you contact us via email (contact@optimumspaceservices.com) or phone ((262) 772-4384), your information is handled directly by Optimum Space Services LLC and is not shared with third parties except as necessary to provide our services.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• HTTPS Encryption: Our website uses HTTPS to encrypt data transmitted between your browser and our servers
• Secure Storage: Customer information is stored securely in Jobber's encrypted systems
• Access Controls: Only authorized personnel have access to customer information
• Regular Reviews: We regularly review our security practices to ensure compliance with best practices

While we take reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your information.

5. Data Retention

We retain your personal information only as long as necessary to:

• Provide our cleaning services and maintain business records
• Comply with legal and tax obligations
• Resolve disputes and enforce our agreements

If you are no longer a customer and wish to have your information deleted, please contact us using the information below.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable format

To exercise any of these rights, please contact us at contact@optimumspaceservices.com or (262) 772-4384.

7. Cookies and Tracking

Our website does not use cookies or third-party tracking scripts by default. We do not participate in behavioral advertising or cross-site tracking.

If we introduce analytics or tracking tools in the future, we will update this policy and provide you with notice and opt-out options.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For material changes, we will provide notice on our website or via email
• Your continued use of our services after changes constitutes acceptance of the updated policy

10. Compliance

This Privacy Policy is designed to comply with applicable privacy laws, including:

• California Consumer Privacy Act (CCPA)
• General Data Protection Regulation (GDPR) principles
• Other applicable U.S. state and federal privacy regulations

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